Koons Tysons Chevy GMC
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Dealership Service Review
service Rating
excellent extension of services for difficult issue
Written byon 12/21/2011
updated 06/12/2025
Service personnel are very knowledgeable and forthcoming with information even on a detailed level. They allowed an extended level of access so that I would understand and be comfortable with the work performed. All pending issues were fully taken care of as promised. Having only had the vehicle on the road for less that 1000 miles, i have nevertheless found some other small Vehicle issues which i fully expect they will take care of for me during my next service visit. In my opinion it seems the Service Dept. at Koons Tysons will prove to be as reliable as Koons College Park and Koons Owings Mills were for me over the last 2 decades
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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koonsgmcorner on 12/22/2011
Dealer Response
Thank you so much for taking the time to share your experience with us.
Efficient and thorough service is key to maintaining a reputable service department so we are thrilled to hear that your expectations were met.
We look forward to doing work with you in the future!
Be sure to follow us on Facebook and Twitter for service specials and promotional deals.
Mary Ann Ottenberg (Customer Relations Manager)
maryannottenberg@koons.com/703-790-9800
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