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Sheehy Nissan Manassas


9010 Liberia Ave, Manassas, VA 20110 (map)
Today 9:00 AM - 9:00 PM
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Dealership Service Review

2.8 out of 5 starsservice Rating
Good Work...Bad Service
Written by fairreviewer on 10/29/2009

Good Work: The mechanics at Sheehy know their stuff and all of the work that I have had completed has been top quality. Bad Service: My list of grievances with the service department staff and overall operations is longer than anyone would be willing to read so I'll just highlight a couple of things. 1. I once took advantage of their complementary ride service, they drove me 5 miles to work, nice. When my car was fixed they gave me a call and I asked that they pick me up. The ride service was not available for pick up at that hour. Geez, I wish they would have let me know that they weren't going to be able to take me two ways. 2. Once with a service appointment for an oil change, it took over two hour and a half hours. 3. I took my car there for safety inspection and the service guy tells me his mechanics are going to lunch for an hour, he didn't tell me there is a second service guy with his own mechanics...what the heck? I came back an hour later and the second service guy tells me that his guys are going to lunch and directs me to the first service guy. Nice. 3.a. Same inspection, an hour after I drop off my car with service guy 1, he tells me that I have a break light bulb out. He quotes me $57.00 to fix it. I deny and the car fails. I went to Advanced Auto and bought 2 bulbs for $6.00. I had no idea what I was doing but had them installed in 5 minutes. The mechanics could probably have done it in 2 minutes. So, $3.00 for the bulb, $54.00 for 2 minutes labor. That is $1620 per hour for labor, thats a little on the spendy side.

  • Recommend this dealer? No

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