Radley Acura
Dealership Service Review
STAY AWAY FROM [non-permissible content removed]! I went to this dealership to purchase a 2021 ILX. They were very nice and friendly at the beginning (of course because I was serious to get a car). They tried to give me many interesting deals, to convince me to lease a car instead and to consider financing with them. And yeah, I was sold. A month later, they called and asked me to text them a picture of my SSN card. I felt it was kinda weird. I went on Youtube and found some videos about it. People said some dealership is trying to scam you by asking for weird thing like that before your first payment due, your bank approval is expired, you've settled with a new car, etc. in order to go back to the deal they gave you or, higher interest rate. And, it happened exactly like that. They were very rude by keep calling me during work hour, when I called them back during lunch time or after work hour (after 5PM, their dealership is open until 9PM) they were not available. Then, on Saturday morning, they called me and sent a lot of rude, impolite and unprofessional text messages. A guy name Derek kept threatening me to come to their dealership. I told him that I was busy at that moment I would call him back later. He said it wasn't up for discussion, he wasn't asking for my permission, I had to answer the phone right the way or to bring the car back ASAP or fix it with them. He was very very rude and unprofessional. All of my friends who were there with me reading those messages couldn't believe that those text messages were sent from such a big dealership. To be honest, before I received his texts. I was still thinking of keeping the vehicle. But after receiving such a rude attitude, I decided to drop my plans and return it immediately as he wanted. I came to their dealership a day after, Derek didn't even try to pretend to be professional. He told me that there were still options if I wanted to keep it, I said I wanted to return and I do not have a desire to do business with Radley Acura anymore. I asked if they would give me a official letter (all the conversations with them were just texts, I requested for emails but they just called and texted). I wanted a letter to state that I returned a car per their request and no longer be responsible for any future payment or loan with them. He said after they would have to inspect the car. It's been more than 2 weeks now and I see that they listed the car on their website and sell it as a brand new one but I still haven't heard back from them. I emailed but no one responded. 1. If I failed to get a loan with them because I did not provide SSN card, then I assume I wouldn't be qualified for any loans without providing SSN card. but then they could still give me a loan, just higher interest rate? 2. Someone hit my car in the parking lot just a week after I bought it. I brought the car to their dealership and they fixed and painted it for FREE. I thought they were nice. The invoice mentioned nothing about the paint job, they only listed inspection and car wash. Was it because they want to keep the car record clear in case they have to take it back? 3. I drove about 600miles. They are listing the car that was being used for a month, 600miles and used to have minor accident as a brand new car. The car is listed to sell as a new car that means there is no problem with it. they still haven't sent me any confirmation as agreed. 4. If you purchase a vehicle from them, you think you are paying for a REAL brand new vehicle? you think you are getting a vehicle that hasn't been used, scratched or fixed? I hope you find your own answers but me myself would never want to get any more Acura ever again in my life.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No