Radley Acura
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Not the place to go for customer service
Written byon 07/13/2019
updated 07/19/2019
Had an appointment at Radley to see a used Acura. I received a call the morning of my appointment to confirm that I was coming. When I arrived (about 2 hours after the call), I was told that the car I came to see had been sold the previous day. Clearly, the dealer knew that the car wasn't available and didn't care about wasting my time. The manager seemed to think the situation was amusing. There are other Acura dealers in the area who have more of a customer service orientation.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
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Rod Emmons on 07/23/2019
Dealer Response
It seems as if we fell short of our standards during your visit and we would like to do what we can to remedy the situation. Please reach out to us so we may begin to move forward in a positive direction.
Kind regards, Rod Emmons - General Manager
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