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Cavalier Mazda


1552 S Military Hwy, Chesapeake, VA 23320 (map)
Today closed
Sales Rating
Recommend:
Yes (2) No (2)
Service Rating

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Dealership Service Review

1 out of 5 starsservice Rating
Customer Service
Written by ginagirl01 on 03/20/2017

3-20-2017 they charge me $120.00 to check engine light to tell me If the problem they find is not the problem then they will charge me another $60.00 to get an overall check done. They told me ERG part will cost $692.40 plus labor another $200.00 more dollars then on top of that they did not have the part wanted to keep my car until Wednesday with no courtesy car available then proceed to tell me about renting a car. This is not good customer services why would you keep my car for three days and leave me with no sort of transportation at all. Now I had to pay for the part before they even order it then go back when the part come in to the service dept. This whole process needs to be look at because you are charging me close to $900.00 and can not guarantee me that is this the correct part that I need. If this is not the part I have pay another $60.00 to get an overall service check something is wrong with this picture.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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