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Honda Of Chantilly


4175 Stonecroft Blvd, Chantilly, VA 20151 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (6) No (0)
Service Rating

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Dealership Service Review

1 out of 5 starsservice Rating
Disaster !!!
Written by mov3son on 07/01/2015

I purchased a 2015 Honda Pilot and I had to bring it to Service. They had to repair the license plate Screwholder. They asked if I wanted a car wash and I thought About it and why oh why did I say yes? This was on the 1st of April ..... 10 Mins later they tell me they drove my pilot into the wall getting it out of the wash rack. I thought my Salesman was playing a evil April fools joke but it was April and I was a fool for trusting Service. My bran new 1 month old truck was damaged already. First I was Offered a new truck then the manager said hell no and offered to fiX it. They had my truck for about 5 days and it looks fixed until you See it from a 45 degree angle and you Can see that something happened to the truck plus the side molding keeps Coming free. Now back to the license plate screwholder I had to wait for that and when it Came back they a a Inch and a half hole in MY Inside trunk vinyl. Again I had to go back and instead of replacing it with a new one I have a old one from a 2013 pilot with Scratches, dings, and marks all over it. Oh plus this little panel that has the Straq for the handle so you can pull the trunk down was broke.So I had to go to the Store and get glue to glue it So it wont fall off. You know what I dont even Want the damn truck anymore. I feel like I am driving a Used vehicle. I feel like I been had and a Sucker for wasting my hard earned Cash. well guess who cant resale his truck or trade it in for a good price anymore ... This GUY!!! thank you for making my Car buying experience a nightmare . There Is some good out Of this for the dealership."... they sold a truck and got my money, that is all that matters to them. Time to Move o

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Not Applicable

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