Koons Arlington Toyota

I absolutely HATE Koons Arlington Toyota in VA. Everything I have to say is a negative superlative with this place. This is the worst ran business out there, and I mean WORST. If you want to be scammed and want to be treated like [violative content deleted] (for the lack of better terms), then by all means go there. From the way they treat you and the way they conduct their business, NOTHING, absolutely NOTHING is integral. You would want to think that every business strive to work for the customer's satisfaction and earn their respect, well not Koons Arlington Toyota. They would jerk you around and treat you like a worthless street beggar once they get that paper signed and took that money from you, especially the used car "manager". Well I bought a used car from them the 29th of January with a limited warranty. Returned the car for repairs under warranty on the 15th of February. So fair enough, they gave me a loaner to use in the mean time. Within that time period, it's painstaking to find a way to talk to these people. They won't return phone calls and if they do answer they will say they're "with a customer" and they will call back. Guess what, don't hold you breath and wait for that phone call like I did because they never give you a call back. Anyways, 2 weeks later I finally got my car back. Now here's another problem, I paid for the repairs, but they NEVER gave me a receipt on what repairs have been done. Seriously, you have got to be kidding me. Is it even legal for a business to not give a receipt? That's a malpractice. It's not like I bought a shoe and I didn't get a receipt! It's $600 worth of repairs and I didn't even get a proof of service that's supposedly was repaired. Now that's ridiculous and shady. I have a list of things that they were supposed to do, now God knows they only repaired 1 out of them for $600. Now I'm chasing them, again, to get a receipt and to get proof on what have been done to the car and what I paid for. This is absolutely unnecessary from my end as a customer. I shouldn't be going thru this hassle. So I called Alan Ramezan, the used car "manager" and inquired about the receipt. He now tells me that the transaction has been "cancelled" and I have to be re-charged again for it. So out of curiousity, I called my credit card company to validate the "credit" that he said was returned to me, and sure enough there were no credit from them. My credit card company said that it shows a charge of $600 from them, but it's not credited back. So if my gut feeling is right, I'm sensing that they are trying to make me pay double than what I'm supposed to pay. At this time, I'm so drained out and frustrated. I now have to wait another day just to get a service receipt. Not to mention, me constantly finding time to go there and talk to these people. I have a feeling that they are trying to avoid giving a receipt because they didn't fix everything they said that they will fix. Basically, I paid for services that they can't even back up in writing that they did. This shows how shady and unprofessional they conduct business with their customers. If that's the case then I will let Better Business Bureau or whoever aware of that. Oh let me tell you more about the used car "manager". Alan has been absolutely USELESS on helping customers. His customer service is bar none the WORST kind you'll experience from a salesman. It's sickening to see people like him working at this level because you get no respect and no ounce of integrity from him. Incompetent and untrustworthy are the only words I can think of to describe him. I've just about had it with Koons Arlington Toyota in VA, it's so pathetic and ridiculous. I never expected this level of horrible customer service coming from a big name company. Words couldn't describe how horrid, frustrating and how much I despise this dealership. I wouldn't even let my worst enemy go there to spare them the headache and troubles I'm having now. My goal is to let pe