Koons Arlington Toyota
Dealership Sales Review
I have heard of dealerships and car salesmen that aren't honest and that are notoriously deceitful. This is the origin of those types of places. I received an online quote for a new car. The price was very good, but not exceptional. I was getting ready to go in to make buy the car when I got an email from the salesperson saying she had made a "mistake" on the offer and she "didn't know what came over her" but the price was actually $2500 more then what she quoted me. I understood everyone makes mistakes but I asked her to honor the price since I had changed my plans, made some personal finance moves to line everything up to buy the car. She had the sales manager call me and tell me that she made a mistake and that the car was not on their lot and that "oh maybe it sold" but it isn't on their lot. I asked him if they were getting any more 2010 (it being Nov of 09) models in and he said "no". How convenient that I asked they honor the price for the car and "oh it sold" and we aren't getting any more of those cars in. A total and complete lie in that I received and email from Koons Tysons Location and the sales person asked if I wanted to reserve the very same car that they were getting some in later this month. The salesperson may or may not have made a mistake but the sales manager was obviously lying to me and had no intention of honoring the price quoted to me in an email.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No