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Koons Arlington Toyota


4045 Lee Hwy, Arlington, VA 22207 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (3) No (0)
Service Rating
Recommend:
Yes (4) No (1)
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Dealership Sales Review

1.7 out of 5 starssales Rating
The Worst
Written by doveva on 11/10/2009

I have heard of dealerships and car salesmen that aren't honest and that are notoriously deceitful. This is the origin of those types of places. I received an online quote for a new car. The price was very good, but not exceptional. I was getting ready to go in to make buy the car when I got an email from the salesperson saying she had made a "mistake" on the offer and she "didn't know what came over her" but the price was actually $2500 more then what she quoted me. I understood everyone makes mistakes but I asked her to honor the price since I had changed my plans, made some personal finance moves to line everything up to buy the car. She had the sales manager call me and tell me that she made a mistake and that the car was not on their lot and that "oh maybe it sold" but it isn't on their lot. I asked him if they were getting any more 2010 (it being Nov of 09) models in and he said "no". How convenient that I asked they honor the price for the car and "oh it sold" and we aren't getting any more of those cars in. A total and complete lie in that I received and email from Koons Tysons Location and the sales person asked if I wanted to reserve the very same car that they were getting some in later this month. The salesperson may or may not have made a mistake but the sales manager was obviously lying to me and had no intention of honoring the price quoted to me in an email.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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