Ed Kenley Ford

I was satisfied with the "warranty repair" on my Taurus. But, I have other concerns: (1) When I get messages to "trade-in" my Taurus, I hesitate, because I have a few concerns, namely: (2) The emergency brake rubber pad. It wears out often, but Ford "did not have a better idea". The first time it "wore out", I went to the Dealership (Ed Kenley) to buy a new pad. I found it was "covered" by the warranty -- But the mechanic "not only" replaced the worn out pad, he replaced the "entire next higher assembly!....pedal, and all the cables going back to the wheels. What a waste! Just to replace a worn rubber pad! Now I go to Auto Supply stores to but, just the rubber pad! None actually fit....the closest one falls off often; and each time I get on my knees to "put it back on", I think of "ford's half-assed idea". (3) Instrument panel light bulbs. Where do you get those sorry things? I have had "all" of them replaced "twice"; the "labor" cost is a real "bitch"! My brake and tail light bulbs have "never been replaced"....they are "easy" to get to; but when it comes to "high labor replacement instrument panel bulbs" you install "cheap crap"? Why?? To "gouge" me to replace them? If you do not give me a satisfactory response to that question; my next new car will probably be something "other" than a Taurus SEL. (4) "The Training" of your mechanics, and their ":skill". Almost two years ado, I stopped using your main shop at Ed Kinley. I had brought the car in for a "check-up" before driving to Colorado. Your "service advisor" said I probably did not need one, because a complete service from a "mature mechanic" about a month before, indicated everything was OK. Just to be "sure", I asked for the "multi point inspection"...."stupid me"! She assigned a "couple new guys". About an hour later they "found" about $900.00 worth of work....there was a "tiny" leak in the brake cylinder (but the fluid was not low); they wanted to replace the back brake cylinders, because one was leaking (I saw no leak). The "mechanic: said it "was so bad", that he would "fail me" on a state inspection. I asked her (service advisor) if these new fellows "if these new guys "were ford Trained"? Upon her assurance, I agreed to the work. Several hours, and "several hundred dollars" later, I found that my brake lines had been flushed, all new fluid. front rotors "turned", new back brake pads and re-built cylinders. Two months later, I went to Quick Lane for an oil change and complete service. The "experienced and thorough" mechanic called me out to look at my rear wheel. The old, cheap spring "your shop, new guys" had used had broken, and he heard a noise when he "spun the tire" with his hand.....that broken spring had been "gouging and scratching" my new back break pad. Quick Lane fixed it....They are "excellent"! (5) I heard later that "both" your "new guys" had been fired. If the service advisor had "assigned" Rusty Hunt (excellent mechanic), I would not be writing this. And "might" be leaning more toward "a new ford"....competent and thorough maintenance is a "big thing" for me!