Ed Kenley Ford

To the General Management of the Service Dept. at EKF in Layton. I am writing to you to express my disappointment in the service I received on 5/26/22. I had made an appointment (after receiving a notice from EDK) on a recall for my Explorer, almost 2 weeks in advance! I live 180 miles away - the Utah/Wyoming border. The appointment was made for 11:00 on 5/26/22. I arrived 10 minutes early & had to wait almost 15 minutes for Dave to come back to his desk. He then proceeded to tell me that they were very busy in the Service Dept. & I "might" be able to get my car completed in an hour but no promises! The Service Dept breaks for lunch at noon & wouldn't be back until 1:00!!!!! I could wait or just come back if I wanted. He also asked me why I didn't take my car somewhere closer to where I live!!!!! I asked why did I have to make an appointment then if it was going to take "awhile" just to replace the luggage rack covers on the roof of my car? I explained to Dave that I had driven down (3 hrs) especially for this appointment & that I had a very busy schedule & couldn't wait. He was NOT CONCERNED in the least at my predicament!!!!! My sweetie & his best friend buy "countless" trucks from EDK & he was very concerned when I told him what I had just gone thru!!!!! Please: In the future, if someone makes an appointment (they could've made it for any time & I would've been there at that time), to do everything in their power to get the customer in & out in a timely manner!!!!! Thank you for your attention to this!!!!!