Greg May Honda

Made an appointment for a simple oil change and waited 1 hour while the car sat in the spot I stopped it at in front of the customer service area door. Last week I had called in to make an appointment with the service department and let them tell me what day and time since I had a open time this week. I showed up for the 9:30 appointment at 09:20 and contacted the service rep. She got my information and I asked how long and the response was about an hour. So I went looking around the lot at new vehicles since I will be buying a new vehicle soon. Was asked if I needed help while looking which I declined as I was just looking. When done I sat in the waiting room....waiting and watching and listening to sales staff about all the antics that they had to discuss. At 10:15 I noticed my vehicle was still setting in the same spot in front of the door. I waited till 10:25, the car was still where I parked it, I went and demanded my keys back. At that point the same service rep. did not know where my keys were and wanted to know which vehicle was mine. I told her it is the one that has been setting in front of the door for the last hour. After going over names twice in her ledger and asking the other two reps if they had the paperwork and checking in the shop she decided to look in the car, which is where my keys were still at. I am new to the area and was looking to do business with this dealership as I like Honda products but I will not go back to Greg May Honda. I have dealt with Honda dealers from Texas, New Mexico to Nevada and never have I seen such a unprofessional representation of a service dept. Also all the fun the sales staff was having in the front (gossiping and going on) in front of customers tells me they don't need any serious business to spoil the fun. I would not recommend this dealership.