Round Rock Nissan
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2019 Nissan Sentra Used Good Price/Had Recall
Written byon 03/22/2024
We purchased a used 2019 Nissan Sentra. It has a key ignition. There was only one key. You'd think they would have had a new one made. But no, that's on me to do and pay for. I also noticed after the fact, there's an active recall on the stop light. If RR Nissan took the time to do a whole laundry list of repairs, why wasn't the recall done too. Now I have to get that fixed. I don't enjoy spending 3-4 hours at the dealership on a Saturday. I emailed the sales manager and sales rep. They haven't responded. I'm no longer important after the fact.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
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Nan Harp on 04/03/2024
I purchased a vehicle from your dealership. I emailed you and Vanesa both. I'm not sure how you can't find my information? Don't you have computer records? Can't you follow up with Vanesa?
ReportCustomer Service on 04/03/2024
Dealer Response
Hi Nancy, Thank you for bringing your concern to our attention. Please accept my apology for any frustration you’ve experienced and I would like the opportunity to make things right for you. Unfortunately, I am unable to locate a record to contact you with by the information provided, but please reach out to me at your earliest convenience at 512-244-8500 or tming@roundrocknissan.com. Your satisfaction is important to us and I look forward to working with you and offering support that restores your confidence in our services. I hope to hear from you soon! Sincerely, Brandon Ming – General Manager.
ReportNan Harp on 03/29/2024
I'm sitting at Cedar Park Nissan to get this active recall fixed. After an hour I'm told they don't have the part. They have to go to another dealership to get it. Any guesses where? Drumroll...Round Rock Nissan. I'm back to, why wasn't the recall fixed when they had the vehicle?
ReportLaura Villalobos on 03/27/2024
Dealer Response
Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
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