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Round Rock Nissan


3050 N I-35, Round Rock, TX 78681 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (10) No (3)
Service Rating
Recommend:
Yes (44) No (2)
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Dealership Sales Review

1 out of 5 starssales Rating
Sneaky [non-permissible content removed]... BEWARE
Written by AthenaBack on 12/11/2022

Round Rock Nissan applied for a new loan in my name for much more than I had asked for without my knowledge or permission. They did that so that they could add a $3500 service warranty to my loan amount . I was again not asked if I even wanted this warranty. I had downloaded a loan calculator app to see what I should expect. And to see what loan I could afford to get.When I mentioned that the payments were a lot higher than the loan calculator app had said they would be I was told "well you must have downloaded a busted app. Not all of those calculators work properly" Can you believe it. Knowing they had applied for a loan in my name that was $5000 more than I had planned on spending. And $3000 more than my maximum allowable loan amount for my budget!!! Do not trust these people. Not even an apology when I returned at opening the very next day to make them undo all thier wrongs. Nope. Instead they try to make me feel like I am wrong for being mad. Oh and also the windshield did not get replaced as they told me it would be. But they did not tell me about that until they saw me getting into my new to me suv. Too late to make them keep thier word about that repair now right? Do not trust them they are wonderful talented [non-permissible content removed]

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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Customer Service on 12/13/2022
Dealer Response
Hi Ms. Back, I’ve been trying to reach out to provide you with information that will fully relieve the concerns you have with your purchase and I apologize if there was any initial misunderstanding. I can provide verifiable record support that we did not pull or provide your information to anyone other than your preferred institution’s direct referral program and there was nothing added to the amount of the purchase without your election and consent. I look forward to restoring the peace of mind and comfort with your experience, and hope you will reach out to me soon at 512-244-8500 or tming@roundrocknissan.com. Most Sincerely, Brandon Ming – General Manager
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