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Reliable Chevrolet Texas


800 N Central Expy, Richardson, TX 75080 (map)
Today 9:00 AM - 7:00 PM
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Yes (9) No (1)
Service Rating
Recommend:
Yes (8) No (1)
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Dealership Sales Review

1 out of 5 starssales Rating
OLDMAN
Written by Oldman on 05/22/2025

I visited Reliable Chev 05/14/25 one week ago following a listing for a Ford Escape for $13692 plus TTL and doc fee with a Edmonds Rating of Good Buy. Test drive was good and satisfied so went to buy faze expecting a price of approx $15000 which I had banked for the purchase. SUV was not ready to leave as had a missing door handle and I requested another key with a Fob as was std equip as it had only one basic key. First surprise was additional Recon charge of $1877. argued why this was not in the ad price. Went to pay out and additional 28.29 for Dealer Inventory Tax and 28.75 for Govt and Emissions Fee ( not required in Grayson county) runaround and no response from David Williams (Msg left days ago) or other Mgt and nothing resolved though requested repeatedly. claim door fix is finally done today but several days too late. They have the car and my money - fed up - requested refund - I have never had the car in my posession no longer wish to have it or any to do with this dealer. Did not argue just wanted the Ad pricing! and a fully functional auto. Sr and vet feeling abused here! dont like the sales tactics and believe ad pricing should be accurate not misleading.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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Reliable Chevrolet on 05/27/2025
Dealer Response
Thank you for sharing your experience with us. We strive to provide transparent pricing and quality service, and we regret that you feel your visit did not meet these expectations. We understand your concerns regarding the charges and the issues with the vehicle. It is important for us to address these matters to ensure clarity and satisfaction for our customers. We appreciate your feedback and would like the opportunity to resolve this for you. Please reach out to Derrek Hooser, Sales Manager, at Dhooser@ReliableChevrolet.com so we can discuss your concerns in detail and work towards a resolution. Thank you for your patience, and we hope to hear from you soon.
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