Ewing Buick GMC
Dealership Sales Review
Last Saturday I got the urge to get a new truck & called the internet sales department to see if something could be worked out. I explained to the sales person that because of how busy I am with work I do not have time to go back & forth over price or financing. I gave him my particulars and parameters under which I was comfortable purchasing the truck & asked him if he thought there was a realistic possibility of making it happen. He told me he thought he could get close and asked me to come in so that he could get a first hand look at my trade in and see where the numbers would end up. I was happy with his suggestion & told him that if he could meet what my criteria I would buy the truck. If he could not just let me know so that I could move on and get back to work and he could focus on another buyer. This would be the last pleasant experience I would have with this dealership. Upon arrival I gave him my truck for inspection, test drove the new truck (which I actually really like), then sat down for what was exactly what I told him I did not have time to do. He came back twice with the different numbers & tried to get me to put more down than I asked for. I told him point blank I am not going to do it I need to get back to work, please get me my truck. Oh, I forgot to mention I have yet to see my truck that I was considering trading in. They also still had the keys. At this point he finance manager came over to try to pressure sell me the vehicle. He also kept trying to talk a deal with me. I literally told him 4 times I am not going to buy this truck from you please get me my truck so I can leave. Finally, I had to look them in the eyes and say, "you need to go get me my tuck now!!". At this point I was more than angry and did not have the means to leave other than walk home. I was trapped in one of those sales rooms with two guys trying to pressure me after I told them repeatedly not just no but get my vehicle so that I can leave. In any other situation I would have felt as though I should be worried about a physical confrontation. It sincerely felt that way. Certainly there is some kind of law against hiding your potential trade in that you own (vehicle & keys) and proceeding to pressure you into buying something that you do not want. I know that this is probably a long review but everyone should know about their tactics and NEVER BUY ANY VEHICLE FROM THIS DEALERSHIP.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No