Audi Plano
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Dealership Service Review
service Rating
Bad service advisor
Written byon 05/23/2022
I made a service appointment and I arrived 15 minutes early but when I was able to see My service advisor I was told that my vehicle would not be able to be looked at for another 4/5 hours so I said ok just give me a ride home or a loaner car. I was then told that they can only give me a ride 10 miles away and that they had no loaner cars, but that's not what was on the advertisement. I drove 38 miles to be treated like I was no body...he didn't even try to work anything out. He just ripped the paperwork up and said ok have a nice day.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Sarah Rudolph on 05/26/2022
Dealer Response
HI, we regret your experience with us here but are glad you brought this to our attention. If you'd like, please contact our General Manager at (972) 249-0905. We'd appreciate the chance to make your experience a positive one.
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