Audi Plano

I am TOTALLY not impressed with Audi Plano. Entered the dealership on Friday, the 18th around lunch to test drive a 2018 Mercedes GLE350 advertised on Edmunds. Drove the car & loved it. Had a pre-approval from RBFCU for over the financed amount. I let Anna, the salesperson know. She tried to get me to finance through them, but I refused due to the extra low interest rate offered by RBFCU. They reluctantly prepared a PO which I delivered to the local branch of RBFCU & signed the contract to purchase the vehicle. Stopped & got cashier check for my 8K down payment payable to Audi Plano. RBFCU faxed over payment/finance instructions stating a cashier check would be mailed. RBFCU assured me Audi Plano would release the vehicle with the said documents BUT they did not. So, I left thinking the deal was safe even though Audi Plano stated they could not hold the vehicle. So, in the meantime, I had signed a finance contract on the vehicle plus purchased a 8K cashier’s check on the vehicle. Long story short, Anna the sales person texted on Monday, the 21st, which was a holiday (President’s Day) saying RBFCU was closed & she couldn’t get a status on the cashier’s check. She then texted again on Tuesday, February 22nd at 1:56 stating when they get the check, we would be good to go. Two hours later, she texted and said the vehicle was sold. I’m like huh???? Shocked & frustrated I am writing this review. I know legally they didn’t have to hold the vehicle for me, but ethically is a different story. Anybody over there ever heard of customer service? They couldn’t wait 2 business days to receive a check that they already had finance instructions from RBFCU. Instead, they wanted to try to sell me yet another vehicle even though I had completed paperwork on this specific one. Suffice to say, I will not be doing any business with Audi Plano today or anytime in the near future. That’s all!!!!