Nissan of McKinney
Dealership Service Review
3/21/16 - Versa 2012 up for 100K maintenance * was there 8am and it took them 4hrs to complete all works * took off and after a few miles of drive around 3pm of that same afternoon, "Check Engine Light" lit off * called Service Advisor and was told to bring it back the next morning for further checking 3/22/16 * was there 8am, they took the car inside for checking and took them 3hrs to complete all works including drivetests * was told that there was an intake hose came loose which could be caused by all the maintenance done the previous day * took off but after like about 17miles drive on my way home, the "Check Engine Light" lit off again * had to turn back * upon arrival the Service Advisor immediately took the car and gave me a loaner car (for all the trouble and time the situation caused me) * Service Advisor called late evening and kept me updated of the progress, alarm has been cleared but they wanted make more testdrives in the morning 3/23/16 * Service Advisor called saying everything's good now and car is ready for pickup * they found out one of the spark plugs was not properly installed causing the "Check Engine Light" to lit off 3/24/16 * was there 8am, alarm was cleared however had to ask them if they could carwash at least due to smudges from previous night's rain * took them at least 30 minutes for the carwash after some followups on the status * so far the alarm has not come back up as of this writing SUMMARY: The Service Advisor was polite, accomodating, and sincere. It's just the poor workmanship of the Service caused all those troubles. I was hoping the car would be ready at least carwashed or at least filled up with gas (after all the testdrives they did). I had to adjust my schedule at work, asked someone else had to pickup kids from school... because of all the troubles caused on those 4 days. Not to mention I live in Prosper about 20miles away from that dealership. Not sure what they can do for me comeback. That was my first time with them by the way.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes