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Pat Lobb's Toyota of McKinney


3350 S Central Expy, Mckinney, TX 75070 (map)
Today 8:30 AM - 9:00 PM
Sales Rating
Recommend:
Yes (6) No (1)
Service Rating

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Dealership Service Review

1 out of 5 starsservice Rating
Stay away...far far away!
Written by markntx on 06/13/2013
updated 05/15/2025

2007 Camry XLE (128000 mi) I still have issues with my suspension (replaced strut at 27000 miles and 3 sets of tires all under warranty), a hard shifting transmission into 2nd gear, recalls, extended warranties and now sludge in my engine. The Service Director at Pat Lobb claims nothing wrong with the suspension (20k and scalloping wear is normal), completely ignored the transmission issue and suggested that since they found sludge in the motor I needed to total the car AND in typical Toyota fashion, blamed me for the sludge. I realize he's in a Parts & Service position but he easily could have done something to show that Toyota acknowledges the issues they've had with the 2007 Camry. Instead, it was all excuses, blank stares and blame. He even brought up the topic of my Camry being a "lemon" but then claimed it couldn't be a lemon because it made it to 128000. Really? I guess that says a lot...Toyota has incredibly low standards.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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