Big Star Ford

I dropped my truck off because of a strange noise it was making and it had no power. This isn't just any truck, this is my work truck. My source of income. They did the diagnostic test and said they knew what it was and it would be ready the next day. Next day, $1800 later, ($1150 in labor alone!!! for one day!! what labor?? don't ask me!) I went to pick it up, didn't even make it 1/2 mile down the road. Brought it back. After much attitude and disrespect, the next day they said it needed a new turbo. 2 days later, $900 more, they claimed it was fixed, so instead of going all the way over there to be disappointed, we had the MANAGER test drive it. He, himself, stated he would be pissed off if it were his truck. The truck had no power at all. So they wanted to continue their guessing game, and took 2 more days to come up with another expensive problem and screw me out of more money. In this time, I went to drive it myself, and it was worse than when I brought it in!!!! I thought someone was playing a joke!! Like the show Overhaulin'!! I wasn't going to leave it there any longer, but the manager told me if this time they couldn't fix it, the mechanic would cover all the parts charges, $700. He wasn't going to screw up this time. ; ) The 3rd time is the charm. This time, after the full week's time of useless labor and parts charges that were completely unneccessary, they found the problem!!! Gee, a diesel mechanic finding the problem on a diesel truck?? Who would have thought!! Someone give this guy, and manager Dan, an award. Total time: 9 days Total Cost: $3,100 Total miles added to the truck while being "worked on": 90 miles (i guess driving it around is quite laborious!) This service crew and service managerial staff, are such a joke. I would be utterly embarrassed to have my customers wait that long and spend that much. I guess its a persons work ethics. Or lack of. Only Southern Ford mechanics and Meteorologists are allowed to be that wrong and still keep their job.