Big Star Ford

1. Service was not good at time of drop off. The associate who checked me in did not even ask if I had any questions about the service. Nor did he clearly communicate any risks with the vehicle service not being completed on the same day. See point 2. 2. They did not call to inform me that my vehicle was ready to pick up or that it would not be ready. When I realized the time, it was past their service hours so I was out the vehicle for the rest of the weekend and had to make arrangements with my employer to be off on Monday morning to pick up the vehicle. 3. When I went in on Monday it literally took them 15 minutes to find my keys and service reports. Even after I called ahead to verify the vehicle was ready. 4. Upon review of the service report the consultant pointed out that the air filter was flagged as needing to be replaced. Of course it was not replaced because they needed my authorization to replace it. See point 2 again. No calls. I didn't have time to wait around on them to do it on Monday so now I have to do it myself. Not a big deal for me to do knowledge wise but they should have called. I would have told them to replace it. 5. The advantage care service says they top off all fluids. The DEF tank was not topped off. It's less than 1/2 full so I'll be filling it on my own before the next service. Again not a big deal to do but it should have been done. 6. To top off they whole service visit they did a great job of cleaning and washing the vehicle only to leave under their canopy which must be full of birds based on the amount of bird poop all over the vehicle when I finally did got it back. I am fully disappointed in this service visit. I bought a F250 Super Duty from them which is a high dollar vehicle (even when they are pre-owned). I have been a Ford patron my whole life. I have never experienced dealer service this bad. Big Star it is ... one big star for this service visit. I expect better results be time. If not Big Star won't get any other service or purchase business from me.