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Big Star Ford


17717 South Fwy 288, Manvel, TX 77578 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
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Service Rating
Recommend:
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Dealership Sales Review

1 out of 5 starssales Rating
Big star should be BIG JOKE
Written by Soopergolfr on 12/16/2015

Too bad can't give 0 stars! Used car department is the most rediculous excuse for a business model I have ever been unfortunately involved in. Sales price online was $2000 lower than price when trying to negotiate. When I inquired about this, was told that the Internet price had not been updated since service was performed. What service I asked? Well not sure but I can get that info for you. Decided to go see the them in person as the salesman never called me back concerning my offer. When I called him the next day, he said sales manager was supposed to call me back. He then told me I was more likely to make a deal in person. No problem. I'll drive 45 minutes out of my way to try to deal. Internet price was lowered by $306! But what about those service charges? Well apparently that's a different department. Anyways, asked for a deal. Same numbers as last night. Didn't even come down the $306. I agreed to come up $1000.00 on my offer. They said they would not come down. But what about the $306.00 Internet price reduction? " I'm sorry but that's the bed we can do". I guess I am not their type of customer...all my teeth, credit score over 800, and an ability to add and subtract. Luckily there are dealerships that want to sell vehicles while having a little decency and respect for people's time.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

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