Big Star Ford

I worked with Mr. Derek Frank and Mr. Sky DeJohn. Both were close to me in making sure I got the car I was looking within my budget. I see opportunities with the customer service. The advertised internet price end up with a high value as they start to introduce, by default, cost related with the car inspection, plus the additional coverages they offer (which by the way has a different name like accesories, etc). Base on my experience, I recommend to read with attention the final number they present to you. In my opinion, they should advertise in the internet the real final price they will offer (specific with the recharges for certified cars, etc). There are hidden costs in my opinion. Took to me over 6 hours to close a deal because of these situation, until somebody was able to listen to my needs. Any customer is different, and the customer service team (specific the sales department) should worked on the attention to details specific to the customer they are dealing with. Bottom line, I think Big Star Ford is a place to visit when looking for a pre-owned car. Do you pre-work and be prepared for a potential changes in final prices if you set your budget base on the internet price plus the mandatory TTL fees. Special thanks to the finance manager who explained several questions related with car garantees (that should be explained with the sales person in advance).