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Big Star Ford


17717 South Fwy 288, Manvel, TX 77578 (map)
Today 9:00 AM - 9:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Never buy a vehicle from Big Star
Written by beto_21 on 06/26/2014

Beware of the add-on accessories they have on the vehicles - all of the them. You'll pay for lots of things you do not want nor need in a vehicle. Accessories such as $600 for coating protection or $195 for tiny lines on the side of the vehicle which BIG STAR calls racing stripes. Prices are sometimes lower than other dealerships, but they will get you with the accessories. Also, make sure you do your homework if they have rebates on vehicles. Know how much you are getting from the manufacturer, and how the discount the dealership it's giving you. Finally, be aware, very aware of the financing person. Financing is the real "Closer" for every dealership. Everything the financing person sells/gives you (e.i.; rates, insurance and warranties) are 100% revenue for the dealership. Even if you bring your own pre-approval offer with lower interest rate, they will try the hardest to get you to finance with them. They lied to me about my financing rate, and I ended up settling with a rate higher I would have gotten elsewhere. Do not going to bother with Big Star Fod. You'll be better off going elsewhere.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Not Applicable

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big_star_ford on 06/30/2014
Dealer Response
It is hard for us to get reviews like this, but we do appreciate your honest feedback. Our customers' feedback is what helps us change for the better. We're sorry that you felt like you got a bad deal. We want each person that walks away from our dealership to feel they have had an excellent experience. Please take a moment to call our General Manager, David Premazon, at (713) 960-9800 to discuss what more we can do to make this right.
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