Gene Messer Chevrolet
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Dealership Service Review
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I got lost in the shuffle
Written byon 06/03/2022
Apparently, I got lost in the shuffle.. I don’t believe they remembered I was waiting. Only about 3 customers checked out while I was waiting. I waited an hour and a half and then they parked my vehicle in the parking lot instead of the ready area inside. They brought the vehicle into the ready area when I called their attention to it. I only had an oil change done. The manager apologized for the wait and said next time shouldn’t take so long.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
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Customer Service on 06/07/2022
Dealer Response
Ed,
Thank you for the feedback. We apologize that the wait time exceeded your expectations. Generally, an oil change will average approximately 60 minutes, so we could have moved a little faster for you.
Michael Wims
General Manager
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