Gene Messer Chevrolet
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Dealership Service Review
service Rating
Oil and filter change
Written byon 05/28/2022
Appointment was for 10:30. Was 15 minutes early. Finally got out at about 1:30 pm. Apparently appointments don’t matter. Didn’t charge for the labor but still unacceptable.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Customer Service on 06/01/2022
Dealer Response
Thank you for your feedback about the time taken to service your vehicle because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more?
Michael Wims
General Manager
mwims@GeneMesser.com
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