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Gene Messer Chevrolet


1302 S Loop 289, Lubbock, TX 79412 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
Recommend:
Yes (15) No (0)
Service Rating
Recommend:
Yes (15) No (4)
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Dealership Service Review

2 out of 5 starsservice Rating
A Bit Sloppy
Written by Aaron M on 02/23/2022

Had my truck in for the Takota Passenger airbag recall, a pretty simple swap through the top glove compartment. But when the vehicle was returned the glove box jutted out from its housing and was pretty badly misaligned. I had to remove and reinstall the glove compartment myself which only took maybe 5 minutes. The Multi-Point Inspection was also pretty shallow, and they had obviously only spent a few minutes on it, just checking pass on everything. Overall just a poor and lazy job. I know it’s a simple warranty job and the tech isn’t getting paid much but i’d still expect better.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

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Customer Service on 02/25/2022
Dealer Response
I apologize that you experienced this during your visit. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at mwims@GeneMesser.com. Michael Wims General Manager
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