Gene Messer Chevrolet

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Gene Messer Chevrolet
1302 S Loop 289, Lubbock, TX 79412 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
(101)
Recommend:
Yes (15) No (0)
Service Rating
(239)
Recommend:
Yes (15) No (4)
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Dealership Service Review

service Rating
Service
Written by Not so happy Customer on 02/22/2022

Not sure what the problem with my car was, even after talking to the service tech. All they did was charge my battery according to the receipt. Also tried to charge me $250 extra. They also returned my car dirty, didn’t even clean it off after some rain while it sat in their lot.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes
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Customer Service on 02/25/2022
Dealer Response
I apologize that you experienced this during your visit. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at mwims@GeneMesser.com. Michael Wims General Manager
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