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AutoNation Acura Gulf Freeway


1125 Gulf Fwy S, League City, TX 77573 (map)
Today 9:00 AM - 7:00 PM
Sales Rating
Recommend:
Yes (15) No (0)
Service Rating
Recommend:
Yes (45) No (1)
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Dealership Sales Review

1 out of 5 starssales Rating
MDX 2018
Written by PAMELAGREG on 07/04/2018

I was surprise to learn that my MDX did not include sensors that prevents collisions with objects in my garage neither 360 degree cameras. My salesman failed to inform me that Acura offered 3 different packages. Being that I was overwhemled by all the additional features that I was not on my 2015 Nissan Murano, ai was quite surprise that the MDX Technology Package lack the camera, and sensors that my Nissan was equipped with. My salesman refuse to exchange the vehicle after discovering that the cameras, and collission with objects avoidance was not included in the model I purchase. For a $50,000 vehicle you would think Acura would have made it a standard package. Every luxury car has sensors. I would never shop at this AutoNation again. They refuse to please me as a customer knowing that their sales person failed to properly interview me as to what features i would like. My Nissan was appraised, but the sales person failed to show me a vehicle that match the features in my Nissan. I strongly believe this is a standard practice at this location in Clearlake. They show you what they want to sell you.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Not Applicable

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autonation on 07/13/2018
Dealer Response
Thank you for leaving this detailed feedback about your experience with our dealership. Our General Manager would like to help turn your lackluster experience around. If you're willing, please contact our GM at (713) 489-2050 to discuss what we can do to help.
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