Dennis Eakin Kia

My husband and I were thrilled to be in a new car and received a good deal on our trade in. The sales people of course were delightful, but someone dropped the ball and forgot to have us sign paperwork to have our trade in paid off. So for three months we received harassing phone calls from Chase (who we financed our trade in with) while Kia told us they sent a payment on the car and would be sending the pay off later that month (why they wouldn't just send the payment, I don't know!) Every time we called Kia about this the finance person we needed to talk to just happened to not be in that day. They almost cost us our credit, luckily Kia sent the payment in just before it went to collections. They told us they sent the pay off on a Friday. We got the confirmation number from them and found out it was actually sent out 5 days after they originally told us. Why it took them three months to have this taken care of is beyond me.