Dennis Eakin Kia

I give very high marks to the sales representative, Mr. Mark Johnson. I went there to look at the 2009 Kia Sedona mini-vans in stock. Mark was very knowledgeable of the Kia products and showed me a Sedona model that was loaded with all of the options and extra gadgets, as well as the more practical versions with fewer options they had in stock . He was able to answer all of my questions and never put any pressure on me. Mark is very friendly and personable and he does a great job with presenting the Kia products to prospective buyers. In my case, I had already done a great deal of research and I was convinced that the Kia Sedona was the next vehicle for me. I had my own financing arranged and it was simply a matter of choosing one of the Sedona's from the dealership's inventory. I ended up buying a 2009 Kia Sedona LX and driving it home that same day. Everything was done with efficiency and I have no complaints about the sales transaction and I was out the door in less than two hours. If I have anything to gripe about it is that there were not enough Sedonas to chose from in the dealer's stock. However, I do have complaints about the follow up actions necessary to be done by the dealership to complete the deal. I had a pre-approved loan and a bank draft from my credit union, which was made out in the amount to cover the cost of the new Kia and the pay off that was necessary on my trade in vehicle. The dealership ran the bank draft through promptly and it was posted through my credit union two days after the deal. But they have been very slow about taking care of the pay off on the vehicle I traded in. I am on the hook for both the new loan and the old loan. This is very worrisome for me. I have been inquiring about it for over two weeks now and the pay off has still not been completed. I was first told that they had twenty one days to make the final pay off on the trade in vehicle. It has now been twenty four days - the trade in has not been paid off and I do not have new license plates. The person in the dealership's finance office responsible for doing the pay offs has failed to return my phone calls on several occasions and has sometimes been rude during phone conversations. In general - I have not been happy with the performance of the business office and the administrative staff at this dealership. I am in my sixties and I can sometimes be a "grumpy old man" - when I have good cause. I do not expect special treatment but I do expect to be treated with courtesy. I expect people to work efficiently to provide me with the service that I pay for. I believe the people in the business office at Dennis Eakin Kia can and should do a better job to support the efforts of the sales people like Mark Johnson. After all - without good sales, none of them would have a job!