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AutoNation Chrysler Dodge Jeep Ram Katy


21777 Katy Fwy, Katy, TX 77450 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (12) No (5)
Service Rating
Recommend:
Yes (39) No (11)
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Dealership Service Review

1 out of 5 starsservice Rating
Do not buy a vehicle from this company
Written by Meadows on 11/26/2018

I purchased a brand new car from this dealership. Within a day or 2 of getting the car home, we started to smell a moldy scent that only got worse as the days went on. We took the car back to inquire about the smell and they offered to use chemicals to remove the smell. We, very concerned that they sold us a flooded vehicle, wanted more than to cover up the smell. They assured us that the car had never been flooded and proceeded to clear the smell out of the car. Within a few months, the smell started coming back. We took the car back again and this time they dug a bit further. It turns out, the manufacturer did not install the drain lines for the sun roof properly and their was some leaking occurring from the firewall as well. They had my car for 6 weeks, did not have loaner car for me for a week, and they went long periods of time without any communication at all. I now have the car back with a minimized smell but, it is still there. WHY? Because they refused to replace the carpet where the smell resides. So, I will be taking it back once again in hopes to have the smell removed. This is not the exciting new car buying experience anyone would hope for. I bought a brand new car that has a ton of issues at a dealership that take a long time to do anything about it and does not do the job fully. Avoid

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No

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autonation on 12/03/2018
Dealer Response
Hello, thank you for leaving this detailed feedback about your experience with our dealership. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (281) 599-3500 to discuss what we can do to help.
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