Tom Peacock Cadillac
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Dealership Service Review
service Rating
Amazing!
Written byon 01/18/2025
I had made a service appointment for 0800 online the day before. Spear, the service advisor told me he saw my request but was made late in the day and I wasn’t on the schedule. He got me in and out in a couple of hours!!! Everything that I requested was done! Was very patient with this granny and her questions! LOL They even washed my car!!!! Big surprise!!!! This is my third time to visit and each time, EVERYBODY I encountered was smiling, courteous and friendly. They make you feel at home. Waiting area and the restrooms were clean! The only disappointment…no fresh baked cookies…but it was 0800 and they just opened. AND cookies aren’t for breakfast lol.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Tom Peacock Cadillac on 01/20/2025
Dealer Response
Thank you so much for sharing your experience with us! We're thrilled to hear that Spear and the team at Tom Peacock Cadillac took such great care of you during your service appointment. Getting you in and out in a few hours while ensuring everything was completed to your satisfaction is what we strive for. We're glad you enjoyed the car wash and found our staff to be friendly and welcoming. We appreciate your feedback about the cookies and will certainly take it into consideration for future visits! We look forward to seeing you again soon!
Sincerely,
Steve Hainline | General Manager | 281.443.7700
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