Fred Haas Toyota Country

We worked with Isaac and he was incredibly rude and difficult to work with. We had to come back only a month and a half after purchasing our car to find by the service center we already needed a new battery for $170. They told us to talk to our salesperson to see if they could work something out to lower the price since we just bought the car and shouldn’t need a new battery already. When we spoke with Isaac he said the service center people don’t know what they are doing and to come back the next day and go to the preowned area to speak with them about the problem and work something out. That logic made no sense and our cars battery was pretty much dead so there was no way to bring the car back to be serviced by the preowned workers who don’t even service cars! And to tell us that the service center employees don’t know what they are doing is absurd because that is where we take our vehicles when there are problems that need to be fixed. So to hear that they don’t know what they’re doing isn’t very reassuring but I believe it was just Isaac trying to get out of the whole situation to where he could leave for the night and not handle the problem. When we told the service center the problem all they had to do was to speak with Isaac, came back and gave us 50% off the new battery. So the service center was fine but it was all Isaac that was the problem. When he spoke with us about the problem and what to do he raised his voice at us and said some really rude things like if we don’t understand what to do that that is our problem and not his and he talked over us and did not listen to our concerns with his absurd “solution” to the problem. He was argumentative 2 minutes in to the conversation, had a very bad attitude, was extremely rude to us and bad mouthed his coworkers at the service center, the people who actually did their job in a professional manner. So he alone put left a terrible impression of the kind of staff Toyota allows to work for them and handle their customers. If you have to go here avoid Isaac at all costs, he is an older African American man with a heavy accent who was very rude and unprofessional. I’m only giving specifics of what he looks like so that other customers can avoid him and hopefully his employers will know who I am talking about. He literally told us your service center is not good all while yelling at us because we didn’t feel we should have to bring our car back to be looked at by someone at the preowned area instead of the service center when our car wouldn’t make it back anyway because it was dead due to the bad battery that was in it when it was sold to us. Horrible service, sold a used car with a used bad battery which we had to pay $90 to replace after not even a month and a half. Service center employees were good though, despite Isaac bad mouthing them all