Skip to main content

Audi West Houston


15865 Katy Fwy, Houston, TX 77094 (map)
Today 09:00 AM - 07:00 PM
Sales Rating
Recommend:
Yes (23) No (3)
Service Rating
Recommend:
Yes (1) No (0)
Back to Sales Reviews

Dealership Sales Review

1 out of 5 starssales Rating
DO NOT USE THIS DEALERSHIP! If I could give zero stars, I would.
Written by Karin on 03/07/2025

I put a deposit down for a new Audi on 2/10/2025. It was "at the port and should be delivered in a week" per the salesperson. My car was falling apart so I could not wait for the new Audi and purchased another car on 2/25/2025. I communicated with the salesperson and he assured me that I would have my deposit refunded to my credit card. On 3/4/2025 I checked my credit card activity and no refund. I contacted Jared again and he said he would contact accounting. I left a message for both the salesperson and his Manager. Crickets. On 3/6/2025 I physically went to the dealership and they said they couldn't refund my credit card as they had gotten a new credit card system. The finance manager, assured me that I would receive a Zelle payment for my refund the following day. No refund yet! I will have to dispute the charge on my credit card!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.

Showing 1 comment
Sort by:
Eleanor Tant on 03/11/2025
Dealer Response
Karin, please contact our General Manager directly at 281-899-3400 or Anil.Mathew@audiwesthouston.com and he will assist you. Thank you.
Report