Classic Chevrolet Grapevine

BUYER BEWARE!! Deal cautiously with the Internet Sales Department and with Internet Sales Director Eric Hall. After confronting Eric Hall with several documented lies made by his staff during the negotiation of a sale, Eric Hall took no interest or action to correct. The customer service and treatment by this team before and after their dishonesty was exposed caused me to terminate negotiations and purchase my vehicle elsewhere. Based on this experience, I acquired a complete lack of trust in this dealership and in the Chevrolet name. Three years ago, I purchased a new vehicle from this dealership and the experience was good. However, over the past year, as I have inquired about trading into a new vehicle, I have sensed an obvious change in customer treatment and a lowering of ethical standards. This was confirmed when I recently engaged in serious negotiations for the purchase of a new vehicle. I was absolutely amazed at the lack of integrity on the part of the Internet Sales staff and Director Eric Hall. I ultimately purchased a BMW from Autobahn in Fort Worth. The professionalism and quality of service that I received from Autobahn BMW was night and day in comparison to Classic Chevrolet’s Internet Sales Department. PLEASE before you purchase a vehicle from this dealership, especially the Internet Sales Department, make certain that you are not being lied to by Eric Hall and his team. If at all possible, visit another dealership (or maker) and compare the treatment. I assure you, if you take the time to do this, you will see that there claim of being the “best dealership in Texas” is just another swindle.