Classic Chevrolet Grapevine

When Classic Chevrolet say, "Relax and enjoy the difference" they mean it. I would like to share my experiences with the folks at Classic Chevrolet. My experiences at Classic started with a clear minded sales person, Brent Williams. From Brent I had the pleasure of working with Roger Langley in their finance department. Although, I really did not think I would need to stumble upon the service department, I did due to a flat tire I had on my way to work earlier this month. I would like to take the time to share my exceptional experiences with Classic Chevrolet! As stated above, Brent Williams was phenomenal in his approach to helping me select my vehicle. He asked me several questions relating to my driving patterns and what I was looking for in a new vehicle. He asked me what options were of importance to me. Brent then went into his system and found me the right vehicle with the body style, color, and options that I wanted. It was as if I had ordered it from the mfg but without the wait time. From Brent I went into the Finance Office. In the Finance Office, I met Roger Langley. Roger's professional demeanor and knowledge was very comforting. His experience rendered a way to know what was best for me. As Roger and I visited about the financing options I had available he suggested an extended service contract. I felt it was in my best interest to go ahead and purchase the extended service contract. But when Roger suggested the Tire Protection Plan I was hesitant. However, after Roger explained to me the benefits of the plan, I said, "Sure." My experience with Brent and Roger was stellar. Now 8 months later, things are about to make me go WOW, this place IS different. I was on my way to work earlier this month and had a flat tire. The tire was ruined. So, I call Roger. Roger connects me to Tim Brogan, their Service Manager. I share with Tim my situation. Tim tells me to come up to the service department with a copy of the receipt for the tire I had to replace. So, I come up to the service department with the receipt. I speak with Lindsey their service cashier. She proceeds to tell me that Tim and the service staff were in a quick meeting. I did not have the time to wait. So, Lindsey seeing that I was in a hurry, said I will copy it and make sure Tim gets it. My thoughts were skeptical at first but she assured me it would be taken care of. So, I leave the copy of the receipt with Lindsey. I get a call from Tim later that day to let me know he is going to take care of it. Just over a week later I receive a check for the amount of the tire. WOW!! This is excellent communication at all levels of this dealership, from Brent to Roger; from Roger to Tim; from Lindsey to Tim; from Tim back to me... What a whole dealership experience! My excellent experience in communication and customer service is a testament of the management staff at Classic Chevrolet; you have taken the entire automotive experience to a new level. Thank you for making a difference. Sincerely, Mark B.