EchoPark Automotive Dallas (Grand Prairie)

I drove up from Sherman, Texass which is a long trip for me. I am 80 yrs. old and I was driving a giant rental car which was very difficult for me. The traffic I encountered was thick and aggressive. But, I saw this wonderful 2019 RED Lincoln MKC. I had a blue 2017 Lincoln MKC which I loved and was so hqppy to find yours. The salesman Bryan, was very nice but very new and didn't explain things to me. I have bought 2 other cars by myself since my husband died and never had a problem. But as this "deal" progressed, it became clear to me that I needed help. Every question I asked, he didn't know and there was so much more he should have told me without my aslking. I have been in contact with several other people at the Guest Loyalty Center there trying to undo some mistakes or problems. Mostly with Toya who has been wonderful to deal with. She got me a refund on a part that had to be replaced. I have tried to each her on the last problem I have which is the $699. appearance charge which showed up in my contract. I told Bryan I was not aware of this and wanted it taken off. He went to his boss on two occassions and came back with a No. It was getting late and I had a long drive home so signed papers and left. Upon reading more about this charge on a Final Acceptance page, I noticed it said I was to review the Products I had selected??I never checked this off or read it or had it explained to me. It also says the products are optional and NOT a requirement to purchase, yet when I asked Bryan about it being on the contract page where I first noticed it, he said there was no option, I had to buy it. I said I was too tired to go on and had to get going before dark. I fiogured I would read more later and figure it out. This whole part was like Elder Abuse and I was left to figure out it all out as Bryan was not able to explain it and runing back and forth to his boss with just a No answer didnt help at all. This is a lot of money for a procedure I was never explained about and never wanted to add to the contract. Someone, like his boss, should have come out and explained it to me but never did. I felt then and still do today, that I was rushed in and out and mislead. Neer have I felt this way with any other dealership. I was treated with respect and everything was totally explained to me. They cared about their reputation and my understanding of it all. The contracts were so messy and reprinted so many times, it was hard to read a lot of it. The whole transaction was very uncomfortable and regrettable . I do love my car but the service was horrible. And what in the world is apperance protection??? just another way to add money to the contract for something not needed. Very unhappy with it all during the contract stage. Never heard back from Bryan who was probably told not to contact me. I feel badly for him because he was so untrained and not helped out during this whole mess. A thankyou to and for Toya who helped me out a lot on everything except this apearance part and hasnt returned my last 2 calls to her. She had said she would try to see what she could do and get back to me which she hasn't yet. I mailed her a lot of information which you could ask to see which explains things better. I hope to hear back from you ASAP and get this taken care of. Thank you for reading this and responding.