Jupiter Chevrolet

It took me 4 tries to just make an appointment because no one ever answered the phone. I finally talked to Malcomb the service manager. He claimed that they were just too busy to answer the phone. That should have been the clue to stay away. I made an appointment for the following Tuesday morning to take my wife's Equinox. I didn't hear from them all day so I called at 5pm. They hadn't done anything to the car so they agreed to give me a rental. Well their rental place closed at 6 and they didn't pick me up until 6 so now I had to go to a Ford dealership and use their rental place. Unbelievable! I called the next day at 2pm, but of course I'm routed around the world again. I finally get thru and David, my service guy was in a class, so Kevin says my car again had not been touched. Now I'm fuming! I tried calling Malcomb, but again around the world I go. After 3 or 4 more tries I finally talked to Malcomb, who now says that they are 2 days behind and haven't had time to get to my car. Now why didn't he tell me that on Monday? I go in and talked to Alex the Sales Manager, he gracefully apologizes and promises to get it fixed so I give them another chance. That afternoon Malcomb calls and says the car will be fixed the next day. Thursday afternoon, I pickup the car thinking finally I have the car and it is now fixed. Nope, spoke too soon, the car is still making the same noise it was before. I called the following Monday to talk to Alex, but Alex is out so I talk to Mr. "OK", Donald who all he seems to be able to say is "OK" as I am explaining to him my situation. When I'm done explaining he says, OK, what do you want for me to do? And this is a manager? Where do they find these people at? Never again, will I have anything to do with that dealership.