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Jupiter Chevrolet


11611 LBJ Fwy, Garland, TX 75041 (map)
Today 8:30 AM - 9:00 PM
Sales Rating
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Service Rating
Recommend:
Yes (1) No (0)
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Dealership Service Review

1.8 out of 5 starsservice Rating
Disappointed
Written by concerned17 on 05/25/2010

Where do I start... BUYER BEWARE! Service is horrible. My car was in their shop for 7 days. I paid nearly $3000 in repairs. When I picked up my car, it started cutting out almost immediately. I called the service center and was told to bring it back in. When I did, the Service Manager told me that it was my fault the car was cutting out. I have had two different mechanics look at the repair bill showing what had happened and what work was done, and based on the type of work that was done on the original repair, Jupiter Chevrolet should have replaced the spark plugs and spark plug wires as part of the original repair. Had they properly test drove the car after the repair, they would have caught the issue and I would not have been on foot an additional two days. One one final note, in a period of 9 days, they had three different Service Advisers oversee the repairs on my car. The first two either quite or were fired. Staff turnover that high is a sign that something is not quite right with your organization.

  • Recommend this dealer? No

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