Glenn Polk Autoplex - Chrysler Dodge Jeep Ram
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Dealership Service Review
service Rating
Disappointed
Written byon 09/01/2022
I took my 2012 1500 truck in with what I thought was an electrical starter problem. After a few days I was caked and told they thought I had a cam problem. Would have to take engine apart to see all the problems or possibly a new engine $10,000 round numbers. I said no I will come get truck. I did.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Trent Polk on 09/02/2022
Dealer Response
I have no problem admitting when we are wrong on something or have made a mistake; however, this is NOT one of those occasions, sir. The diagnosis was performed by a factory-trained technician. Internal engine failure was confirmed at the camshaft and lifters. Due to the age and mileage of the vehicle, a 2012 Ram 1500 5.7 Hemi with 176,414 miles, you were offered a price to tear down and find the cause of failure and repair cam and lifters only, which can be more affordable. Or replace the complete engine long block and start fresh. The engine long block is recommended at this time and mileage. Because repairing an older engine is still costly and there are many other parts in the engine that could fail down the road after all the money was invested in repairing. The 1-star review is not warranted as the advisor who worked with you, performed his job advising you of the failure and 2 directions that could be taken to resolve upon the technician's diagnosis. Engine repairs are very expensive and $10,000 is not uncommon in this day and age to replace 5.7 Hemi engine parts, tax, and labor. I may not have been the resolution to your vehicle you had hoped for, but it is not because of Glenn Polk.
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