Hendrick Volkswagen Frisco

I cannot say enough good things about this dealership. I made contact with the sales manager, Chris DeLeon, online through the Hendrick's website. I let him know that I was interested in purchasing a 2023/2024 Tiguan. I'd been through a very unfortunate experience with another dealership that ended in me returning the vehicle I purchased. Chris was kind, patient, and compassionate. I told him my price range, payment max, trade-in and down payment. In less than 25 minutes, I received a quote, sheet via email on the exact vehicle I was looking for; exterior/interior colors, wheels, features......everything. The quote included 3 payments based on 3 different down payments as well as every single detail of the purchase. It was all there in black and white, very straightforward. He then put me in touch with sales consultant, Robert Fabian. What a pleasant, professional young man! I made an appointment to view and test drive the car the next day. The entire process was seamless and pleasant from there. There was no price haggling, no hours in the dealership with one offer after the other, no stressful, deceptive, hard-sales process. The vehicle and the terms of purchase were exactly what Chris told me it would be.The test drive and overview of the vehicle took about 30 minutes, and it was a done deal! Every tiny detail was presented on my quote sheet in writing before I ever set foot in the dealership! Imagine that! The entire interaction between myself, Chris, and Robert, including the test drive and overview took a little over an hour. I did have to wait awhile for my turn in the finance office to sign the paperwork. While I was waiting, Robert removed and shredded the plates on my trade-in, removed my toll tag, and searched the vehicle for anything that might reveal my private information. How considerate is that?? Once in the finance office, Patrick Wolfe took over and stepped me through reviewing and signing the documents. He was as kind and polite as Chris and Robert. In less than 30 minutes, he handed me the keys to my amazingly beautiful Tiguan. It's everything I'd hoped it would be and more. It runs like a dream and so far I'm averaging 32 miles per gallon! Bottom line is that buying a car doesn't have to be a painful ordeal. Chris DeLeon, Robert Fabian, and Patrick Wolfe are just genuinely good human beings. They've restored my faith in the car sales industry. Thank you doesn't seem adequate.