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AutoNation Ford Frisco


6850 Hwy 121, Frisco, TX 75034 (map)
Today 8:30 AM - 8:00 PM
Sales Rating
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Yes (15) No (2)
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Dealership Service Review

2 out of 5 starsservice Rating
Threatened to have warranty cancelled!
Written by lowgrey on 07/23/2008

I was in there ready to purchase a brand new F-150 (the wife was signing a deposit check for the vehicle), and the service advisor comes up and tells me we need $1800 worth of maintenance on our Escape that had less than 24K miles on it, and it won't pass the state inspection as is. New tires, new brakes, alignment, and a host of other expenses. I told him that was ridiculous and that it's basically a new vehicle and asked him why the warranty wouldn't cover at least the brakes and alignment. He walked away for a little bit, but came back up in what came off as a very condenscending manner and told me it needs to be done or he will void the warranty. I ripped up the check for the F-150, told the sales guy he lost a sale, and asked for the vehilce to be pulled back around. Took it to down to [violative content deleted] instead, and just got charge for an alignment and my inspection sticker which was under $200. Oh yeah... my brakes also started clicking after being there, which wasn't happening when I brought it in.

  • Recommend this dealer? No

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