AutoNation Ford Frisco
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My service experience
Written byon 07/14/2023
A recalled part that has been waiting for repairs since august of 2022 Labor charges inflated Had to get a rental car and pay for it myself because they have no loaners Always trying to suggest repairs that are not needed— ie: new tires when my tires are only 3 months old or new brakes when I just had new pads and roaters put on recently . Sean, however was terrific and should be separated out from the facility. He was very helpful and the ONLY person that ever called me back
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
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Gabi Porter on 07/19/2023
Dealer Response
Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (972) 763-5523 to discuss what we can do to help.
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