AutoNation Ford Frisco
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Dealership Service Review
service Rating
Horrible service
Written byon 05/24/2023
I should've read the reviews before bringing my truck in for service. Made an appointment and was told it would take 4-5 days to even look at it. .5 days went by and I reached out to check the status. Was told that a technician still hadn't been assigned and that they would update me three days later. Ridiculous! I ended up picking up my truck and taking it to another Ford dealership in Lewisville which they were able to get in right away. The same day I was told what would be needed to fix it and should have it back in two days. Stay away from Auto Nation if you need service.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Stephanie Mavis on 05/26/2023
Dealer Response
Hi, we are deeply disappointed by your experience at AutoNation Ford Frisco. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (972) 763-5523 to discuss what we can do to help.
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