AutoNation Ford Frisco

I would provide you with negative stars. But that is not on option. I brought my car in in early October for a transmission bearing recall and was notified that some of my brake pads were in the yellow. I made an appointment for brake work in December. I dropped my car off at around 7:30. I received a call my from my service advisor (Madelyn Suarez) around noon. She said that my brakes were fine and I needed a 60,000 mile transmission flush. My car has 80,000 miles and AutoNation Frisco has performed the routine service. I asked her to reconcile why I needed brake work in October and not in December. She said she would check. I called her back three times after 4:30 that afternoon to get a status. Got her voicemail. She finally left me an email at 6:45 saying my car was ready. No explanation on the brakes. I asked her about the brakes and why it took her so long to respond. Her answer was that they were overbooked and understaffed. I collected my car the next morning and asked about my breaks and the transmission flush. No answer on the brakes and she said some fat fingered the milage and it was listed at 60,000. If I am getting a transmission bearing replacement wouldn't someone look at the fluid or confirm the milage? I asked to speak to Madelyn's supervisor. The service manager (Nick Nicholson) was summoned. He had no answer on my brakes except "we rely on the technicians". No answer on the transmission flush. Overbooked and understaffed is not a customer service oriented response or practice. This issue has been getting progressively worse over the past six months to a year. While you dealership is within walking distance of my home, I am looking into other dealer alternatives because I have lost faith in the creditability of your service.