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Oil change and a new scratch
Written byon 01/16/2023
I got an oil change and a new scratch (a very noticeable one) during my last visit on my new F150. I am devastated. I reached back out and said they were creating an incident report and would reach back out and I haven't heard anything. We are coming up on a week since I picked up my truck. I’m hoping they reach back out soon and resolve this issue.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Rose Schmidt on 01/19/2023
Dealer Response
Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (972) 763-5523. We hope to hear from you.
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