AutoNation Ford Frisco
Dealership Service Review
Drop off my car for regular service, been told estimated waiting time is 90 mins. Wait for two hours in the waiting area, then I stand next to the service entrance for about another 15 mins, walk to the counter then they said there are couple problems with my car, seems like they knows very early but didn’t look for me or even call me for the couple problems. Then I said how long it will be. Half hour. I said ok, go ahead. Wait for another half hour around counter, that lady didn’t shows up. Finally another gentleman ask me the same question which I confirmed half hour ago. He said 5 mins, but it actually depend another 15 mins. I don’t mind wait for longer if it has to be, but they should told me ahead because I assume you guys are professional!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes