AutoNation Ford Frisco
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Dealership Service Review
service Rating
3 hours for oil change
Written byon 07/20/2020
Got there around 8:45 am, no customer in any of the service counters, 3 customers on the waiting area. Seem like a very slow day. I wait until 12 pm to inquire about my truck and I noticed they forgot about me, so they rush and get someone to help out, then Jordyn tells me it should be about 20 more minutes...an hour goes by, then I get my car. How many stars would you rate the above experience?
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Sabrina Guerrero on 07/22/2020
Dealer Response
Hello, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (972) 763-5523. We hope to hear from you.
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