AutoNation Ford Frisco
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Dealership Service Review
service Rating
Zero stars
Written byon 08/09/2019
Completely disorganized and ZERO customer service through the entire process. Last issue involved Notifying them of a broken seat belt. Temporarily fixed when tried to notify them of the safety issue days after driving off the lot was given the run around by service and told there would be a charge. Did not receive calls back from sales after numerous attempts finally told to take it to the dealership of the make by management. Zero ownership for issues was the status through the entire transaction. Vehicle never should have been sold with a safety issue. I would recommend never purchasing a vehicle here.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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AutoNation Ford Frisco 2373 on 08/16/2019
Dealer Response
Hi, we appreciate you taking the time to respond. The staff at AutoNation Ford Frisco take our reviews very seriously. Please call our General Manager at (866) 483-1679 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
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